Q & A
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Q: What if my equipment doesn’t work when I get it?
Call us right away and one of our technicians will address any trouble shooting issue.
Q: What if the equipment is damaged during shipping?
Upon delivery inspect bed and packaging for any signs of damage. Notes must be clearly described on delivery shipping documents and signed by driver. Take pictures of any damages and send it to us before installation. A customer service representative will take your information and begin processing a claim.
Q: How long will it take to receive my tanning bed?
Once payment has been received, your tanning bed will be available to shipped out when you need it. If you cannot take delivery right away, we ask that you take delivery within 30 days to avoid storage charge.
Q: Will I get instructions on how to install my tanning bed?
Yes, every tanning bed at 2nd Sun Tan comes with an equipment manual and installation instructions.
Q: Who do I call with questions?
Call us at 1-800-716-3373 to speak with a customer service representative who can assist with any general questions or direct you to a specialized equipment technician.
Q: Will my tanning bed have lamps?
Yes, all tanning beds come with lamps in them unless otherwise specified.
Q: Will it take more than one person to install a tanning bed?
Yes, due to the size and weight of the equipment it is recommended that at least two people assist and 3 people for larger beds
Q: Will you install the tanning bed for me?
Yes, installation is an available option request, just ask your sales representative for a quote.
Q: If I need more lamps or replacement parts can I purchase them here?
Yes, we are full service one stop shop for all things tanning related.
Complete financing options, to meet your needs.
We make the buy process simple and painless. Our Technicians go through a 30–point inspection process and completely test and verify to ensure your tanning bed is working properly.
Your equipment is professionally packaged and crated for shipping. Ask about our Platinum door-to-door equipment protection guarantee!
All used equipment comes with a 30-day parts warranty!
We look forward to serving you.